3 Ways to Report an Outage
1) Click on the Report Outage tab just above the map
2) Download the MyMEC App
Search for Menard Outage in the Google Play or App Store on your mobile device to download the free MyMEC app.
Input your account number (found on your bill) or your meter number to set up the app.
*This app allows us to stay in contact with you through notifications to your device if enabled.
3) Call us anytime at 800.872.1203
Consider all fallen wires dangerous. Wires can be energized even if they appear to be safe, and even if the surrounding area does not have power. Always stay away from lines and warn others to do the same. Report downed lines immediately by calling 911. You may also report through the MyMEC app, the Report Outage link on the map here, or by calling 800.872.1203.
Visit the Google Play or App store on your phone or tablet and search for Menard Outage to download our free MyMEC outage reporting app. You’ll need the account number from a recent bill statement or the meter number from your meter (located below the barcode and above the logo) to set up your account. We suggest you leave all notifications on so we can stay in touch with you better. Download the app now so you’ll be ready to report your outage and view an outage map during a service interruption.
We also suggest you create an emergency kit that contains items such as water, food, a battery-powered radio, flashlight, first aid kit, pet items, medications, and more. You can find examples at www.ready.gov/build-a-kit.
We may not, that is why it is important to always report your outage. You can do so by clicking on the Report Outage tab just above the map on this page, downloading our MyMEC mobile app, or calling 800.872.1203. We recommend downloading the MyMEC app for future outage notifications - it allows us to keep you informed with notifications.
There are several reasons. 1) Your neighbor's home could be fed from a different power line or circuit. 2) The problem could be located on lines very near your home that do not affect others. 3) You may be receiving power from us and the problem is on your side of the meter. A way to check for this is to look at your meter-if you see a digital number display chances are the problem is on your side and you will need to contact an electrician. You may call us to verify that you are receiving power from us.
Always remember, even though you may not have power, the lines to your home could still be energized. This is true even if the lines are down. Stay away from all downed power lines and report them to us right away by phone 800.872.1203, on this webpage, or through the MyMEC mobile app.
Every outage is the result of a unique situation. It takes time for our linemen to determine the cause of the outage and to repair equipment to restore power. The best way to stay informed about possible restoration times is through our MyMEC App. During large or extended outages we will update our Facebook page and this website as well.
We have 18 substations and 2,600+ miles of electric lines that provide power to approximately 10,800 services.
If our substations are damaged we'll need to fix those problems first.
Our substations receive power on lines owned by Ameren and Prairie Power Inc. If a substation is not receiving power we must wait for those utilities to repair their lines. However, we have integrated our electrical system in such a way that we can switch our lines to receive power from a nearby substation - getting our members power restored much faster. We do this whenever it is possible; but sometimes multiple substations are affected and we cannot - in those instances we must wait for lines to be repaired.
Once substation damage is repaired we focus on large three-phase lines leading out of our substations that provide power to a large number of members.
Once we have most of those lines repaired, we'll send linemen back through to work on individual lines.
If you see one of our trucks pass by your house rest assured they aren't ignoring you, they are simply trying to restore power to the greatest number of members at a time by working on our largest lines. If your outage is caused by problems to your individual line, crews will return to your home as soon as possible.
If you have medical or other equipment that requires a constant source of electricity we recommend you install a standby generator. You can find more information about that on our Safety Page.
If you use a generator be sure to use it properly; improper connection of a generator could put our linemen at risk. See our Safety Page for details on safe generator use and an application to install one.
Downed power lines could still be energized, even if you are out of power. Stay away from any downed power lines, warn others to do the same, and report to us immediately.
Never use a charcoal or gas grill to cook inside your home or garage; carbon monoxide can build up in your home and become deadly.
The FDA Center for Food Safety and Applied Nutrition has tips concerning refrigerated and frozen foods after a prolonged outage.