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Outage Reporting

What to do if the power goes offMeter Displaying Numbers/Receiving Power

  • Check your main circuit breakers or fuses to ensure none have tripped.
  • Look at your meter. If you don’t see any numbers in the display, you are not receiving power. If it is displaying numbers and you are receiving power from the co-op the problem might be with your circuit breakers or with the line from the meter to your home.
  • Call us at (800) 872-1203. Please do not email outage information.
  • Be sure you have the name and phone number attributed to the account. A map number or service address can also be helpful, especially if you have multiple accounts. Also give any other information that may give clues to the outage, such as seeing sparks, hearing a loud noise, noticing that your neighbors are out of power as well, etc.
  • Be patient. If it is a large outage our phone lines might be busy. Keep trying.

Stay Safe During an Outage

  • Treat all downed wires as if they are dangerous. Even if you are not receiving power, the lines to your home could be energized. Contact us immediately if you see downed wires.
  • If you use a standby generator, make sure a transfer safety switch is used, or connect the appliance(s) directly to the generator.
  • Never use a charcoal or gas grill to cook inside your home or garage; carbon monoxide can build up in your home and become deadly.
  • A common question we get is in regard to food safety after a prolonged outage. The FDA Center for Food Safety and Applied Nutrition offers tips.
  • See safety information on power outages and generator safety as well as general electrical safety tips at Safe Electricity.org

How We Restore Power

We have 18 substations and over 2,590 miles of electric lines that provide power to approximately 10,700 services. These substations receive power from our providers, Ameren and Prairie Power Inc., and transfer that power to our Menard Electric lines.

We'll need to check these areas first to make sure they aren't damaged. If they are we'll need to repair them first, before working on clearing our lines. We'll check all of our distribution lines eventually for limbs and other problems of course, but first we'll cover our large three-phase lines leading out of our substations that provide power to a large number of members.  

Once we have most of those lines repaired, we'll send linemen back through to work on individual lines.

If you see one of our trucks pass by your house rest assured they aren't ignoring you, they are simply trying to restore power to the greatest number of members at a time by working on our largest lines. If your outage is caused by problems to your individual line, crews will return to your home as soon as possible.

If you are on life-support please be sure you have an alternate power source such as a generator.
 

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